What's in this article:
How do I connect to the FTP Server?
The server cannot be accessed through a web browser; you will need an FTP client to access the server. We recommend FileZilla because it is free to download and easy to use. You may already have an FTP client installed on your computer.
You will need a username and password to connect. Your content coordinator will provide detailed FTP instructions when your account is created. Please contact us if you would like to see the instructions in advance.
How do I zip files?
We recommend submitting Zipped (compressed) files, because take up less storage space, allow files to transfer quicker, and keep all of your files together in one delivery. To zip a folder:
- Right click on the folder you would like to zip.
- Select “Send to” then select “Compressed (zipped) folder”
How should I name my files?
Please try not to use spaces or tabs in a file name, as this can cause errors during transfer. Your file names should only include the following types of characters:
a-z
A-Z
0-9
_ (an underscore)
- ( a dash)
. (a period)